Account Manager
We're looking for an Account Manager at Lightspeed – you'll join our APAC Hospitality Sales team and be responsible for managing inbound sales for our hospitality venues based in the APAC market. Your role will involve working closely with a large range of merchants to build rapport, understand their objectives and ensure they're getting the best solution possible to help them achieve their goals.
What you'll be doing:
* Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, understanding their requirements and providing solutions that add value to the customer, tailoring recommendations to the customers' needs and preferences.
* Build trust and rapport and demonstrate active listening to support a focus on upselling and maximizing account growth in every customer interaction.
* Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
* Demonstrate software solutions to customers, from core POS products to modules and upgrades.
* Be responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue.
And a little bit of...
* Building strong retailer advocacy, increasing hospitality owners empathy and understanding throughout the company.
* Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.
What you need to bring:
You will be stepping into a supportive and collaborative team that celebrates both team and individual success.
* Experience in an account management, sales development representative or similar role carrying a sales quota.
* Understanding of solution-based consultative sales in a SaaS environment.
* Ability to use Salesforce.com and other technologies to manage and organise pipeline.
* Entrepreneurial approach; you work smarter, not harder.
* Good time management with strong organisational skills.
Benefits
* A flexible work environment that empowers you to do your best work.
* A culture that celebrates performance.
* The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard.
* Career-defining opportunities.
* Lightspeed share scheme (we are all owners).
* Unlimited paid time off policy.
* Health and wellness benefit of $500 per year.
* Mental health online platform and counseling & coaching services.
* Paid leave and assistance for new parents.
* Rooftop with dining space and BBQ facilities.
* Self-service cafe-style kitchen and fully stocked fridge, pantry & bar.
* Weekly catered lunches for the entire office.
* Exciting events hosted regularly by our Sydney Culture Club.
* Brand new office space located in Redfern, NSW.
* Dog-friendly environment.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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