HEAD OF LOGISTICSWomen's Fashion Brand (Confidential)
ABOUT THE ROLE
A fast-growing women's fashion brand is seeking an experienced and highly organised Head of Logistics.
This senior operations role oversees all logistics functions across e-commerce, wholesale, inventory, 3PLs and customer service.
The ideal candidate will be a hands-on leader who thrives in a fast-paced environment, brings strong operational discipline, and has proven experience delivering accuracy, efficiency and delivering exceptional customer experience through their team.
KEY RESPONSIBILITIES
Logistics Leadership
Lead all logistics operations across e-commerce, dropship and wholesale channelsManage and develop logistics, warehouse, pick & pack and customer service teamsPlan staffing, onboarding, training and performance management for permanent and casual team membersCreate efficient workflows and continuously improve operational processes
Customer Service
Oversee all customer service operations and ensure high-quality customer communicationsRecruit, train and manage customer care staffEnsure timely responses, issue resolution and alignment with brand tone and expectationsManage customer care systems and processesAnalyse customer service performance and implement improvements to elevate experience
eCommerce & Dropship Fulfilment
Ensure all e-commerce orders are picked, packed and shipped accurately and on timeManage international and domestic returns via 3PLs, ensuring quick and accurate restockingMaintain accuracy of shipping, duty and tax settings across online platformsOversee dropship order fulfilment and compliance with partner requirements
Wholesale Logistics
Oversee accurate, timely fulfilment of global wholesale orders in coordination with production Ensure all shipments meet retailer compliance standards and booking/delivery windows Prepare freight, customs and compliance documentation for international and domestic shipments Manage landed wholesale orders through international 3PL partners
Inventory & Warehouse Management
Maintain ERP accuracy across all channels Oversee physical stock organisation and warehouse layout to maximise efficiency Conduct stocktakes and investigate discrepancies Manage OH&S compliance for warehouse and logistics environments
Freight & Carrier Management
Manage domestic and international freight partners Ensure competitive pricing, including benchmarking and negotiating improved terms of a regular basis Resolve shipping issues swiftly and professionally Review freight invoices and ensure cost control Maintain smooth internal distribution of mail and courier deliveries
Leadership & Management Team Responsibilities
Serve as a key member of the management team, contributing to operational planning, problem-solving and cross-functional decision-making Provide clear leadership across logistics, fulfilment and customer service, ensuring high performance and accountability Partner closely with Production, Finance, Marketing and Sales to support company-wide objectives Develop operational strategies that improve efficiency, accuracy and customer experience across all channels Lead, coach and mentor team members to build capability, confidence and operational excellence Drive continuous improvement through data, insights and proactive system enhancement Represent the logistics and customer experience functions in management meetings, planning sessions and strategic reviews
PERSONAL ATTRIBUTES
Strong leadership and people management capability Highly organised, reliable and highly detail-oriented Excellent communication skills Calm under pressure with strong problem-solving ability Commercially aware with a focus on cost efficiency Able to work independently and collaboratively Driven, proactive and solutions-focused
LOCATION
Alexandria, Sydney.
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