OverviewBe at the heart of our brave current digital world!
We thrive on cross-functional team collaboration, experiment with progressive methods and tools, including agile ways of working and human-centered design thinking as the focus of everything we do.
You'll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world.
Our global mission is to help our customers live healthier and happier lives.Imagine the impact you could make in this customer-focused and rewarding area, which offers a huge variety of opportunities for professional and personal growth.What's your role?
Reporting to the Design Manager, the Senior Experience Designer for Bupa Dental is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa digital channels, and driving a culture of continuous improvement in the Experience Design team.
This role will focus on designing web experiences for Bupa Dental, embedded as a member of the Bupa Dental delivery squad (Byte) in the Growth & Acquisition Crew.What will my day involve?
This role is responsible for the following main areas:Experience Design - apply the customer insights to inform an accessible, sustainable, innovative solution to design the best experiences for our users to achieve their goals.Customer Testing & Behavioural Validation - end-to-end experience of understanding design activities across the HCD process including design research, iterative design and prototyping and facilitation of usability testing.Experience Design Quality Management - ensure all design output is accurate, accessible and in line with Bupa brand and design guidelines.
Coach other team members on the end-to-end content creation process and provide constructive feedback where required.Experience Design Leadership and Planning - drive and advise design planning and the activities associated with each initiative.
Develop experience-led roadmaps, milestones, and plans.Design System Alignment - responsible for aligning and supporting governance, adoption, and contribution of a unified Design System for digital experience assets.You will be responsible for validating and translating concepts into beautiful digital experiences in close collaboration with Researchers, Experience Designers, Content Designers, Product Managers/Owners, Business Analysts, Engineering, and other experts across the business.As Senior Experience Designer within Bupa, you'll help shape the next chapter in how our customers interact digitally with Bupa - to provide them healthier, happier lives.What will I bring?
To be considered for this role, you will hold:Senior experience as a Designer - 5+ years' experience as a Product Designer, Experience Designer, UX/UI DesignerPrevious experience in designing for booking flow (e.g. making appointments) is desirable and a key focus of this roleAbility to work confidently with high levels of autonomy as an embedded member in a delivery squadWorking with a growth mindset leveraging Design thinking & HCD methodologiesDemonstrated robust emotional intelligence; intimately understanding and empathising with Bupa customers varying journeys and preferences.Strong background in using data and research to optimise usability performance.A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practicesSound knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies.Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholdersExpert knowledge of modern design tools (Figma, Lottie), how to work with complex component libraries and the willingness to adopt new tools as needed.Demonstrated customer-centric mindset, building a user experience with the customer in mind at every step of the journey.What's in it for youWe reward our people and celebrate their success.
From providing initiatives that develop careers to looking after our people's health, wellbeing and futures.
Through the Viva Healthier and Happier program, we're providing health advantages for everyone who works at Bupa, no matter their role.
We want to support our people to be the healthiest and happiest versions of themselves.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesInsurance
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📌 Senior Experience Designer
🏢 Bupa Australia
📍 Melbourne