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Systems Engineer
role at
Amazon Web Services (AWS)
.
Description
The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.
Key Job Responsibilities
Systems Engineers with AWS dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with senior engineers. We own our services and strive to make out-of-hours support painless by implementing Operational Excellence best practices and automating manual processes. Engineers utilize their Linux skills to troubleshoot, innovate fixes, keep software up-to-date, and provide data and metrics that help manage the capacity and efficiency of our services. They may also draw on networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly, collaborate with others, and are self-starters comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (security/clearances).
A Day in the Life
You'll spend most of your time operating and improving one of our largest software systems. Over the course of a week, you will review the operational health of the services in your care, write actionable bug reports for anomalies, and follow a change-management process to execute changes on production systems. You will also help resolve the team's backlog of operational issues and write scripts to accelerate root-cause analysis. Occasional on-call rotations resolve incidents occurring out-of-hours.
About The Team
Region Services provides high-caliber Operational Solutions and Cleared Support for services within our Regions. We provide hands-on keyboard support to our service teams by deploying changes into isolated regions, monitoring results, and reporting issues.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful start-ups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
1+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals
1+ years of experience troubleshooting operations for highly scalable Linux systems running a large variety of back-end micro-service applications
Knowledge of scripting in a language such as Bash, Python, or Ruby, with a focus on automation and solving systems issues
Preferred Qualifications
Bachelor's degree in Computer Science or other technical degree or related experience
Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
1+ years of Operations experience working with CI/CD pipelines and deployment systems like Terraform, GitHub Actions, Jenkins, or others
Experience with Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit content/en/how-we-hire/accommodations for more information.
Company
- Amazon Support Services Pty Ltd
Job ID
: A*******
Melbourne, Victoria, Australia
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