Posted: 12 September
Offer description
Customer Service Representative Job Description
Are you passionate about delivering exceptional customer experiences? Do you thrive in a team environment and enjoy supporting colleagues to achieve common goals?
This Customer Service Representative role is an exciting opportunity to join our retail team and make a real difference in the lives of our customers.
* Key Responsibilities:
* Deliver Exceptional Customer Service: Create a welcoming and helpful environment for all customers, exceeding their expectations through proactive problem-solving and personalized support.
* Support the Store Manager: Collaborate with the store manager to drive sales growth, manage daily operations, and contribute to the success of our stores.
* Thrive in a Team Environment: Build strong relationships with colleagues, share knowledge and best practices, and work together to achieve common goals.
* Attention to Detail: Maintain high standards of safety and accuracy in all aspects of your work, ensuring a safe and healthy work environment for everyone.
* Flexible Availability: Be ready to work weekends and overnight shifts when needed, demonstrating flexibility and a willingness to adapt to changing circumstances.
* Excellent Communication Skills: Possess strong verbal and written communication skills, enabling effective interaction with customers, colleagues, and management.
* Problem-Solving Ability: Demonstrate the ability to think critically and resolve complex problems in a timely and efficient manner.
* Teamwork and Collaboration: Show a willingness to work collaboratively with others, sharing knowledge and expertise to achieve common goals.
* Safety Awareness: Prioritize safety and take responsibility for maintaining a safe and healthy work environment.
* Flexibility and Adaptability: Be open to change and demonstrate a willingness to adapt to new situations and priorities.
* Comprehensive Training & Support: Receive ongoing training and development opportunities, empowering you to succeed in your role and achieve your career goals.
* Autonomy & Ownership: Enjoy the freedom to excel in your role, taking ownership of your work and contributing to the success of our stores.
* Flexible Rosters: Benefit from flexible rostering options, allowing you to balance work and personal life.
* Career Growth Opportunities: Take advantage of career growth opportunities, building your future with one of Australia's largest retail networks.
We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, including those from diverse communities, cultures, and identities.
