Job Title: IT Services Senior Analyst
We are seeking a highly skilled and experienced IT Services Senior Analyst to join our team. The successful candidate will play a crucial part in supporting all Mars segments based from our Melbourne office.
* Key Responsibilities:
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o IT Service Management:
o Ensure operational excellence in areas like End User Computing, Networks, Server Rooms, and Security, adhering to the ITIL framework and managing hardware and CAB budgets.
o Build and maintain strong relationships with managed service providers, ensuring services meet SLAs and drive continuous improvement.
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o Stakeholder Management:
o Adopt a customer-centric approach, anticipating needs and exceeding expectations.
o Foster relationships with key stakeholders to review service levels and IT roadmaps regularly.
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o Project Delivery & Digital Transformation:
o Collaborate with GDO teams for timely global and regional infrastructure initiatives.
o Manage complex technical projects and lead digital transformation efforts to support Mars' growth.
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o Collaboration & Technical Leadership:
o Work independently, making technical decisions to enhance site infrastructure.
o Provide end-user support and backup assistance to other Mars sites as needed.