This is a Recovery & Settlements Consultant role with Suncorp Group based in Brisbane, QLD, AU Suncorp Group Role Seniority - mid level More about the Recovery & Settlements Consultant role at Suncorp Group Role Title: Rec & Set Consultant Start Date: Friday 6th February Contract Type: 12-month Contract Location: Melbourne, Brisbane About The Role Are you passionate about delivering exceptional service and driving results? We’re looking for proactive, detail-oriented individuals to join our Recovery and Settlements team for a 12-month contract. This role is open to internal candidates based in Melbourne & Brisbane As a Recovery & Settlements Consultant, you’ll manage a portfolio of claims across our trusted consumer brands. You’ll play a key role in ensuring accurate estimating, negotiating liability, and maximising recovery and settlement outcomes - all while supporting our customers through moments that matter. What’s On Offer Full-time role (Monday–Friday) Hybrid working model – up to 3 days WFH (subject to leader discretion) Join a collaborative and high-performing team Opportunity to develop your skills and make a meaningful impact What You’ll Do Manage recovery and settlement workflows in a timely and efficient manner Identify and pursue recovery opportunities Negotiate win/win outcomes on settlement claims Provide an exceptional customer experience in every interaction Respond to enquiries and resolve complaints with professionalism Contribute to team performance and continuous improvement What You’ll Bring Strong customer service skills with a focus on positive outcomes Attention to detail and a commitment to accuracy Resilience and composure in a fast-paced environment Confidence in analysing data and making informed decisions Proven ability to prioritise and manage competing deadlines Excellent negotiation, conflict resolution, and communication skills A collaborative mindset with a proactive, solutions-focused approach If this sounds like the opportunity you’ve been looking for, apply today and be part of a team that’s helping Suncorp protect what matters most. Chase the sun – apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⏳ Managing recovery and settlement workflows Identifying recovery opportunities Providing exceptional customer experience Key Strengths Customer service skills Attention to detail ️ Negotiation skills Data analysis Resilience Collaboration Why Suncorp Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Suncorp Group not with Hatch.