This is a high-impact role where you will directly influence the technology roadmap and successful delivery of features that enhance customer lifetime value and engagement across millions of consumers. You will be embedded within the client's high-performing Digital Product & Technology team. You will be the core driver managing the end-to-end delivery of the client’s strategic Loyalty and Rewards platform initiatives. This involves coordinating multiple Agile teams (internal and external) to ensure the timely, high-quality, and on-budget delivery of key program milestones. Key Responsibilities Agile Delivery Ownership: Lead and govern the delivery cadence for Loyalty Program features, spanning mobile applications, web portals, and backend integration projects. Stakeholder & Vendor Management: Act as the primary interface between the Loyalty Product Owners, executive sponsors, and engineering teams, managing expectations and communication across complex internal and external (vendor) relationships. Risk & Dependency Management: Proactively identify, track, and mitigate risks and dependencies across the integrated Loyalty technology ecosystem, reporting program health clearly and transparently. Team Enablement: Coach and support cross-functional Scrum teams, removing impediments and fostering an environment of continuous improvement and technical excellence. Roadmap Execution: Ensure the technical delivery roadmap aligns precisely with the strategic business outcomes defined for the Retail Chain's Loyalty Program. Essential Skills & Experience 5 years in a Delivery Lead, Program Manager, or similar senior Agile leadership role within a large-scale enterprise environment. Proven Loyalty Expertise (Mandatory): 2 years of hands-on experience leading the delivery of complex features or migrations within a Customer Loyalty or Rewards Program (e.g., points systems, tiering, personalized offers). Retail/eCommerce Context: Experience delivering technology solutions within a fast-paced Retail or eCommerce environment is highly desirable. Technical Fluency: Understanding of integration patterns, modern APIs, cloud platforms (AWS/Azure/GCP), and how they support high-volume loyalty transactions. Certification: Relevant certifications (e.g., CSM, SAFe, PMP) are a significant advantage. Soft Skills: Exceptional ability to influence, negotiate, and lead without direct authority in a matrix organization. Why Apply Through Milestone IT? Exclusive Access: We offer unique, high-profile opportunities with industry leaders you won't find anywhere where. Dedicated Support: Benefit from personalized career guidance and support throughout the interview process and beyond. Be a Part of Something Big: Help shape the customer experience for one of the nation's biggest retailers.