Location
Queanbeyan, New South Wales
Salary
$90,455.04 - $99,952.84 gross per annum + 12% super
Description
Full time – 35 hours per week. Flexible work arrangements will be considered. Are you experienced in leading customer-facing administration teams within planning or building services? We’re seeking an experienced professional to manage front-line Development & Building Certification support, improve lodgement workflows and lift team capability.
In This Role You Will
- Lead and supervise the Development & Building front-line support team, prioritising resourcing, performance and customer service.
- Coordinate pre-lodgement and lodgement processes (including NSW Planning Portal intake) and streamline application workflows.
- Oversee frontline customer interactions (in-person, phone, email, online) and ensure accurate, timely technical responses.
We Are Looking For Someone Who
- Has relevant qualifications in Business Administration (or similar) and/or proven experience leading an administration team supporting multi-disciplinary technical services.
- Can lead, motivate and coordinate staff to deliver service outcomes while optimising resources.
- Communicates clearly and professionally, delivering high levels of customer service and accurate technical advice.
Working with us
Benefits of working in your team and at QPRC: culture, giving back to the community, our diversity of services/people, good work life balance. The successful candidate can also take advantage of Council’s new reward and recognition program that allows our staff to access discounts and cashback at 600+ major retailers – learn more about these benefits here.
Contact
Tanya Kofinas
Coordinator, Development Business Administration
Phone:
Closing date
9:00am Monday, 17 November 2025
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