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When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?
This is more than a Systems Engineer role. We're looking for someone who's going to take on our ethos and help shape the future of our industry. As an integral part of our Managed Services Infrastructure team, you'll responsible for Level 2 Systems Support of the various IT Infrastructure to our customers.
You'll also live and breathe our 10 commandments* (see More Than an Appendix below).
MORE THAN A ROLE
Our role descriptions aren't the norm.
In this role, you will be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Your key responsibilities will include:
* Level 2 IT Systems Support to customers of various Ethan Group Managed Services.
* Provide support for related project services.
* Develop technical change requests, migration and test plans.
* Develop and maintain product and/or service documentation.
* Manage own time effectively and maintain timesheets and ticket records accurately.
* Participation in the after hours on-call rotating roster.
CERTS AND SKILLS
Don't walk in empty-handed. We want to ideally see any of these:
* Microsoft 365 Certified: Modern Desktop
THE ABSOLUTES-MUSTS
* Previous experience in a similar Server or Cloud support role.
* Microsoft Windows server and desktop troubleshooting skills
* Working knowledge of:
* MS Active Directory management, AzureAD and O365
* Powershell and other scripting and automation
* Azure, Microsoft365 and/or AWS deployment, platform management and support
* Remote Access and Remote working – Citrix/RDS, VPN & SaaS delivered applications
* Understanding of ITIL framework
Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we're looking for diversity? If you're Aboriginal or Torres Strait Islander, we'd strongly advise you to apply.
MORE THAN AN APPENDIX (IT'S A LIFESTYLE)
* Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
* Client-centric excellence: Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
* Elevating the company's success (not just your own): Understanding that we all win together.
* Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
* Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
* Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
* A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
* Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
* Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
* Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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