Overview
Bring Your Nursing Expertise Home - Join Serco’s Virtual Clinical Team. We’re hiring Registered Nurses to support Australians over the phone, offering expert clinical guidance across a flexible 24/7 roster all from the comfort of your home.
This role is part of our partnership with Healthdirect, supporting their purpose-driven mission to provide accessible, high-quality healthcare advice to every Australian, no matter where they live.
Contract type: part-time (25 hours) to full time (38 hours). Fixed term until 30 June 2026, with a possibility of extension.
Responsibilities
- Triage and assess callers to determine appropriate care pathways
- Actively listen and extract vital clinical information
- Offer guidance using clinical pathways and evidence-based tools
- Refer or transfer to relevant services when required
- Document interactions using a secure digital system
Training
We provide a full week of paid online training to set you up for success. Full attendance is essential during training. Training dates will be confirmed during the recruitment process.
Who We’re Looking For
- Registered Nurses with unrestricted AHPRA registration for a minimum of 3 years
- At least 3 years of full-time (or equivalent) clinical experience as an RN within the past 5 years
- Recent experience in complex primary health, acute medical, emergency department or rural/remote settings
- Confident working autonomously and under pressure
- Strong computer literacy skills, including comfort navigating telehealth platforms, CRMs and digital communication tools
- Home setup with reliable Wi-Fi, strong mobile reception, and a quiet, confidential space
- Must reside within Australia to be eligible for this role
- Willing and able to work 24x7 shift patterns including day, afternoon, evening, and weekend shifts on a fixed, 2 week rotating roster
Join the Serco Community
At Serco, you’ll be part of a global team delivering essential public services across sectors including Community Services, Defence, Healthcare, Immigration, Justice and Transport. Our core values are Trust, Care, Innovation, and Pride, and we strive to foster a diverse and inclusive workplace.
We welcome applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.
To help us manage applications fairly and efficiently, please submit your application via the official process. We cannot accept applications by email.
Learn more at www.serco.com/aspac/careers
#J-18808-Ljbffr