About Safe Financial
At Safe Financial, we’ve been helping Australians for over 25 years with fair and responsible financial solutions. We take pride in being a values-led organisation where customer fairness, compliance, and integrity come first.
Customer Support role
We’re now seeking a new team member to join us and be based at our office in Southport. This is a fantastic opportunity for someone who enjoys customer service, problem-solving, communicating with empathy, and ensuring customers receive great service and support with every call.
This is a full-time role with growth opportunities into an Account Management or other role within the business. Your starting salary will be $62,500 plus commission, plus super, plus car parking supplied. There is no night time or weekend work required.
Key Responsibilities
* Respond to customer enquiries via phone, email and client portal
* Assist customers with loan repayment changes
* Make and manage payment arrangements with customers who have missed repayments (minor arrears)
* Accurately update customer records and notes in our CRM system
* Maintain a professional, calm and customer-focused approach always
About You
You’re proactive, professional, and understand the importance of fairness and clear communication in financial services.
To be successful, you’ll have:
* Strong phone manner — confident, friendly, professional and appropriately assertive
* Ability to multitask and work efficiently in a high-volume environment
* Calm under pressure and comfortable handling difficult or sensitive customer conversations
* Strong attention to detail and good numerical aptitude
* Solid computer skills and confidence learning new systems
* Team-focused attitude with a strong work ethic and reliability
* Experience in finance is not essential; customer-service experience in a fast-paced environment is highly regarded
Apply Now
If you’re looking for an exciting, challenging and rewarding opportunity to build a career in the finance industry, we’d love to hear from you!
Please submit your resume and a short cover letter outlining your experience and interest in this role.