About the role
This position involves leading store operations, providing leadership and coaching to your team on a day-to-day basis while keeping customer and team top of mind at all times.
You will work closely with the Assistant Manager to lead a team of Department Managers, and together you'll be accountable for delivering value to customers and creating a workplace where team members feel safe and connected around our purpose.
As a leader who cares, you'll play a key role in supporting and coaching the Assistant Manager, Department Managers and their teams. You'll help them continue to grow their careers and deliver consistently good operational standards and customer service every day.
We serve over 1000 communities, which means our Store Leaders need to lead their large and dynamic teams with a connected and caring approach. The goal is delivering consistently good customer service, availability and community connection.
The ideal candidate will have a strong desire to lead, a willingness to continue developing and become a future leader, an ability to work well with others through collaboration to achieve great outcomes and grow their knowledge.
Key responsibilities include:
* Demonstrate an unwavering focus on customer satisfaction by enabling a positive whole-of-store shopping experience through our core values – Acknowledge, Care & Thank.
* Make safety a top priority for team and customers by ensuring correct processes are followed in store.
* Support Department Managers to create rosters that provide team consistency and ensure we have the right team at the right time.
* Empower, coach and develop your team to unlock their leadership potential so that they can continue to grow their careers.
* Respond to changing customer needs by ensuring strong product availability through strong in-store process discipline and team resourcing.
* Use data to deeply understand customer needs and team requirements to ensure priorities relevant to your store are focused on to improve both team and customer experience.
* Stay sharp and keep a keen eye on the commercial side of things, with the ability to respond quickly and adapt.
* Build strong relationships with the local community to bring value and connection to the neighborhood.
You will be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of our customers. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you'll bring
* A strong desire to lead and a willingness to continue developing as a leader.
* An ability to work well with others through collaboration to achieve great outcomes and grow their knowledge.
* Awareness of your own leadership style and a commitment to making our customers smile through everyday actions – Acknowledge, Care and Thank.
* Understanding the importance of teamwork and how it creates a positive shopping experience for our customers.
What you'll experience
Our team members are the heart and soul of everything we do, and we're always looking for ways to support your career journey and reward your amazing work: exciting opportunities to grow your career through hands-on experience and learning; flexibility to enable a healthy work-life balance; workplace support; access to resources that help you achieve a balance between work and family life; and a progressive and competitive leave policy that gives you more time for the things you love.