Responsibilities
* Provide level 2/3 technical support, troubleshooting and fault rectification of technical issues related to Auto and General network infrastructure.
* Manage the configuration and operation of various network hardware including switches, routers, firewalls, load balancers & SD‐WAN.
* Monitor, tune and perform trend analysis of the responsible systems.
* Provide high‐quality knowledge sharing within the Technical Infrastructure department, including documentation, training & mentoring.
* Participate in the Network Services on‐call roster.
* Follow agreed procedures for Infrastructure Change Management, Escalation, Incident and Problem Management.
* Maintain regular and accurate log entries of fault, investigation and resolution detail.
* Manage stakeholder requirements throughout the business to ensure changes & risks are appropriately mitigated & communicated.
* Ensure incidents are escalated to the appropriate teams, management and/or service providers according to established procedures.
* Take a proactive approach to solve recurring problems at the source and not rely on temporary fixes.
* Act on system security events and violations.
* Perform disaster recovery testing & documentation and participate in business continuity plan testing as required.
* Serve as a network technical lead in the delivery of various projects.
* Manage vendor relationships, reviewing next generation of products.
Qualifications
* Experience monitoring network infrastructure using enterprise tools such as SolarWinds, NetFlow or cloud‐based performance tools.
* Experience in network security standards, best practices and administration.
* Experience with Meraki SD‐WAN, wireless and switching technologies.
* Experience with load balancers & delivery controllers such as F5 BIG‐IP and Citrix NetScaler.
* Excellent time management, stakeholder management and communication skills.
* Strong delivery outcomes and customer service focus.
* Exceptional vendor & stakeholder management.
* Industry certifications – CCNP/CCIE, Meraki Solutions Specialist.
Preferred Qualifications
* Industry‐recognized technical certifications: PCNSA/PCNSE, CCNP.
* Knowledge of related technologies such as VMware networking, Windows DNS/DHCP.
* Experience using agile project management methodologies.
* Understanding of infrastructure architecture principles and practices.
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