HVAC Technical Support Specialist
We are looking for an experienced HVAC or refrigeration technician to provide technical and customer support to internal teams and external customers while ensuring up-to-date product knowledge. This is a standard office‐based role to start, with remote work available after the probation period. The position can be based in Sydney, Melbourne, Brisbane, Adelaide or Perth.
Key Responsibilities
* Provide technical support to trade and retail customers
* Process service requests, orders, returns and warranties
* Assist with administration and operational tasks
* Develop and update training materials and product knowledge resources
* Support team training and knowledge development
* Prepare service reports and gather product feedback to assist with product improvements
Skills & Experience
* Previous experience within the air‐conditioning or refrigeration industry
* Air‐conditioning or refrigeration trade qualification
* ARCtick licence or ability to obtain
* Supervisor or contractor licence highly regarded
* Previous field experience working within HVAC or refrigeration
* Strong customer service skills and professional phone manner
* Excellent communication and relationship building skills
* Ability to solve technical problems and work with complex information
* Ability to work in a busy and fast‐paced environment
Why This Role
* Opportunity to get off the tools while still using your HVAC expertise
* Work with a well‐established and respected global organisation
* Supportive leadership and a collaborative team environment
* Excellent training and development opportunitiesLong‐term career stability
* A role where your knowledge is valued and your experience makes a real difference
* Standard office‐based role to start, with remote work available after the probation period
Locations
Eastern Creek (Sydney), Notting Hill (Melbourne), Balcatta (Perth), Eagle Farm (Brisbane), Wayville (Adelaide)
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