Assistant Advisor, Fines & Debt - Revenue NSW Employment type: Temporary Opportunity until 19th July 2026, 35 hours per week Hybrid and Flexible working arrangements - office location is flexible across our NSW locations ( Gosford, Maitland, Lithgow, Parramatta, or Wollongong) Salary : $99,938 - $110,271 Super Application Closing: Tuesday, 27th of January 2026 at 9:59am About the team The Assistant Advisor role sits within Revenue NSW – Operational Support division. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. The Operation Support team of diverse SMEs with varied responsibilities that support the daily operational functions of Revenue NSW Fines & Debt. We are a small and highly efficient team with three core functions: Telephony & tool management (Genesys Cloud, MyNotes, etc.) System support and administration across Fines & Debt ‘Crown Jewels’ Workforce planning and intraday performance management Your day-to-day Triage and resolution of business change & incident requests Negotiating and making decisions within delegations and keeping accurate records of decisions made Assist in the management of Cloud based systems and projects. Identify opportunities to improve processes or systems and analyse data to identify the changing needs of our business and customers. Develop and maintain networks with a wide range of stakeholders through accessible communication and collaboration. Manage regular technical uplifts via project delivery frameworks Support wider Operational Support team in rotating BAU tasks that may fall outside of your core functions. To be successful in this role you will demonstrate: Proven experience with Genesys Cloud telephony and application configuration. Demonstrated experience in low code tooling and/or technical system administration Ability to learn new technical skills and apply within organisational and internal frameworks Strong stakeholder engagement and communication skills. Thrive in a busy work environment with strong critical thinking skills. Strong problem-solving skills. Ability to manage self and deliverables around multiple projects with conflicting priorities and timelines. Demonstrate experience delivering and managing projects, performing analysis, and developing recommendations for continuous improvement programs. For queries related to this role, please contact Gian Rutherford via Gian.rutherford@revenue.nsw.gov.au W orking at DCS 35-hour work ing week, with opportunities for flex leave where additional hours are worked Revenue NSW is proud of our diverse and regional teams. We welcome f lexible, hybrid work ing arrangements with your office location at one of our many Revenue NSW work ing locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability) Learning tools are available for ongoing professional development Health and wellbeing programs Who we are By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better. We are here to help Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here. If you are successful in progressing through the application process, you may be asked to complete further assessments as part of the recruitment process. Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. We are a 202 5 Circle Back Initiative Employer and commit to respond to every applicant. Visit our Careers site to find out more about us and our colleagues. Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au. Visit the capability application tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 27th of January 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process