Home care team leader (mildura)

• Opportunity to increase income through extra hours.
• Excellent salary benefits including salary packaging to boost take‐home pay.
• Hands‐on buddy shifts and induction training.
• Opportunities to upskill, develop and progress within the organisation.
• Dedicated leadership team to assist, guide and encourage you.
• Strong focus on employee health and wellbeing with assistance programmes available.

The Home Care Team Leader works within the In‐Home Support team to provide services and guidance to our customers and Home Care Workers. The role assists customers to maintain their independence in a community setting and provides episodic and ongoing domestic assistance, personal care, shopping, respite, transport and social support to people living in the community.

• Provide guidance and support to new and existing Home Care Workers in the field.
• Daily supervision and leadership of staff, including monitoring staff compliance.
• Onboarding, orientation and on‐the‐job training with "Buddies" for new Home Care Workers.
• Assist Home Care Workers with managing challenging situations, improving customer satisfaction and guiding them to meet care needs.
• Manage Home Care Worker Competency Assessment and sign off, including Quality Support Visits.
• Provide feedback to the Area Manager and Coordinator regarding in‐field performance of Home Care Workers if required.
• Collaborate with the In‐Home Support Team to initiate team meetings and one‐on‐one catch‐ups with Home Care Workers when required.
• Provide additional support for rostered services with high‐needs customers that may require 2:1 transfers or behaviours that require a more experienced staff member.
• Office‐based administration work as and when required.
• Complete LiveBetter Clinical Care Core Competencies training and other mandatory training.

• Certificate III in Aged Care, Individual Support or equivalent.
• Proven experience and high levels of work quality as a Home Care Worker/Support Worker or similar.
• Ability to lead, mentor and train home care workers in the field.
• High level of computer literacy and ability to manage multiple systems.
• Caring and compassionate approach with the ability to communicate effectively.
• Ability to work effectively in a team workplace as well as independently and work alongside Community Care Coordinator/Program Coordinator to raise care standards.
• Experience in the use of technology such as smartphones and computer programs.
• Right to live and work in Australia.

We embrace Equal Employment Opportunity that promotes a diverse workforce and encourage applications from First Nations and Torres Strait Islander Peoples, and applicants from culturally and linguistically diverse backgrounds. People of all ages and abilities, including those with lived experience or knowledge of disability, are also encouraged to consider a career with us.