Medical Receptionist
TLC Healthcare is seeking an experienced and customer-focused Medical Receptionist to join our Primary Care team. This role is key to ensuring the smooth day-to-day operation of our medical centre while delivering a welcoming and professional experience to patients, families, and visitors.
* Location: Various locations across the Geelong region
* Job Type: Casual
Key Responsibilities
* Greet and assist patients, visitors, and stakeholders at reception
* Manage incoming calls, appointments, calendars, and correspondence
* Support appointment bookings
* Maintain accurate and confidential patient and administrative records
* Provide general administrative support
* Deliver consistently high standards of customer service to patients and staff
* Contribute to quality improvement and accreditation requirements
* Participate in meetings and support team-based workflows
About You
You will be a reliable, organized, and compassionate administrator who thrives in a patient-facing environment.
* Experience in medical reception, administration, or a similar healthcare role
* Strong customer service and communication skills (written and verbal)
* Excellent organization skills and attention to detail
* Ability to manage competing priorities in a busy environment
* Strong computer literacy (MS Office and clinical / booking systems)
* A professional approach to confidentiality and sensitive information
* A positive, team-oriented attitude and commitment to service excellence
* Experience with NDIS, Workcover and support at home invoicing is highly desirable
Skills/Requirements
* Customer-focused approach with excellent interpersonal skills
* Strong administration and time management capabilities
* Up-to-date COVID-19 vaccinations (3 doses)
* Influenza vaccination 2026
* NDIS Check (includes Police Clearance)
* Eligibility to work in Australia
What you'll get
* Program of employee and wellbeing initiatives
* Exclusive access to TLC Employee Shopping Portal
* Employee Assistance Program
* Ongoing leadership development and coaching
* Discounted health insurance
* Free gym membership
* Novated leasing
Why Join TLC Healthcare?
* Work within a values-driven healthcare organisation
* Be part of a supportive and collaborative medical team
* Make a genuine difference in patient experience every day
* Ongoing learning, development, and quality improvement focus
Apply Now
If you are passionate about healthcare administration and delivering outstanding patient service, we'd love to hear from you.
Please contact our Talent Team at talentacquisition@tlchealthcare.com.au to submit your application. All applications must be submitted through our website.
We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.
Our culture is based on a supportive team environment where people thrive and achieve their best professionally.
TLC Healthcare encourage all people of different backgrounds to apply.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
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