This is a Casual position for Pets at Peace Central-west, Orange, NSW.
Duties of an All-Rounder Pet Care:
Keep-sake and Prep role:
- Preparation of pet's ashes into urns, boxes and jewellery and finalise preparation of keepsakes to be returned to clients.
- Taking clay, ink and digital paw prints ensuring quality – includes trimming fur and claws
- Preparing pets for final goodbye viewings and cremation viewings, includes washing and drying pets if needed
- Management of pets in cool room and maintaining cleanliness of facility
- Assisting with warehouse duties, includes unpacking stock and accepting in deliveries
Area Manager Role:
- Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
- Collecting pets from owners' homes
- Returning pet ashes to clients at home and in veterinary clinics
- Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
- Ensuring that vehicle and work areas are maintained at the highest standards
- Navigating daily runs with efficiency aligned to the run requirements
Client Care Co-ordinator Role:
- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information
About you:
- Demonstrated experience in people management
- A passion for helping others at difficult times
- Compassion for animals and emotional intelligence
- Exceptional customer service skills, you're an effective and clear communicator
- Strong organisational skills and thrives working in a clean and tidy environment
- An ability to handle deceased pets in a professional and compassionate manner
- Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift to 25kg
- Required to hold full driver's License with no restrictions
- An ability to handle deceased pets in a professional and ethical manner
- Able to work at a standing desk doing repetitive tasks with consistent quality and attention to detail
- Good eye hand coordination for preparation of small jewellery items
- A naturally organised person who thrives in a clean and tidy environment
- Ability to work in an ever-changing environment and balance demands on your time
- Proven computer and administrative skills
Benefits of joining InvoCare:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:
Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assistant Program
We are a diverse workplace and equal opportunity employer
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/