About the Role The Service Development Lead is responsible for designing, developing, and enhancing aged care services to meet customer needs. * Lead cross-functional projects from planning through to successful delivery. This role requires a deep understanding of aged care regulations, quality standards, and innovation in service delivery. Strong leadership skills, project management expertise, and excellent communication skills are also essential. Key qualifications include a Bachelor's degree in healthcare management or a related field, as well as project management certification. Proficiency in using data to support strategic decisions and quality improvement is highly desirable. Key Responsibilities: