Job Info
Location: MORISSET, NSW
Salary: $80,001 - $100,000
Job Type: Permanent position | Full time position
Job Description
Are you passionate about outdoor power equipment and eager to lead a team in delivering exceptional customer service? Premier Outdoor Power Equipment is a fast-growing dealer group with four locations across the Central Coast, Newcastle, and Lake Macquarie. We are seeking a dynamic and results-oriented Customer Service Lead to join our expanding team.
In this role, you'll play a crucial part in ensuring our customers have a seamless and positive experience from browsing to after-sales support. About Premier Outdoor Power Equipment Our head office is located in Morisset, NSW (just 400m from the M1 Pacific Motorway).
We specialise in the supply and servicing of leading-brand outdoor power equipment and are the only John Deere dealer in the Newcastle and Central Coast area. We pride ourselves on delivering a premium customer experience every time. About the Role
As Customer Service Lead, you will: Set the standard for exceptional customer service Coach and develop team members while fostering a positive, productive work environment
Manage the group's marketing plan, including events and sales promotions Work closely with business owners to meet targets and growth goals Guide customers through the sales process, identify needs, and recommend the right products
Operate our POS system efficiently and accurately Analyse customer feedback and data to drive continuous improvement Train the team on product knowledge, sales techniques, and customer service best practices
Bring knowledge of small engines and outdoor power equipment (highly regarded) Key Requirements 5+ years of sales experience in a customer-facing role (retail or outdoor power equipment industry experience is ideal)
Genuine passion for outdoor power equipment and a desire to share your knowledge Exceptional customer service skills with the ability to build rapport and resolve concerns professionally Outgoing personality with strong communication skills
Proven proficiency operating POS systems Fast learner who is keen to expand product knowledge Why Join
Us? This is a great opportunity to join a growing business in the Central Coast / Newcastle region. You'll make a real impact on customer satisfaction and business growth while working in a supportive, employee-focused environment.
We offer a competitive salary and the chance to work with a passionate team. Ready to join the Premier Outdoor Power Equipment team in Morisset? Apply now!