Job Title Critical Care Specialist – Customer Advocacy Lead ----------------------------------- About This Role * The role involves providing critical care support to customers in need. * The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively under pressure. * A key aspect of the job is identifying and addressing customer vulnerabilities, ensuring their needs are met throughout their journey with our organization. * We prioritize building trust and delivering exceptional service through timely interventions and proactive solutions. * This requires effective communication, active listening, empathy, and a deep understanding of diverse customer experiences. As Critical Care Specialist – Customer Advocacy Lead,