Operational Excellence Manager The Telecommunications Industry Ombudsman's vision is for a fair and accessible communications market in Australia. As the Operational Excellence Manager, you will play a key role in supporting this vision by managing the end-to-end complaint handling service. This involves allocating resources effectively, assessing the needs of stakeholders, and ensuring the demand of our service is met. You will report to the Executive General Manager of Operational Excellence and work closely with the Technology, Analytics, and Business Improvement team to monitor performance data, forecast, and ensure systems and processes are running effectively. Your primary responsibilities will include: Main Responsibilities: