Make a meaningful contribution to service excellence and join a dedicated and high-performing Service Centre. Enhance your skills with training and development opportunities.
The role
- Full Time, Fixed Term (12 months)
- Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
As the Customer Service Adviser, you will play a key role in delivering high quality, student focused support. You will respond to enquiries via phone, chat, email, and front counter service, ensuring timely assistance and productive administration throughout the student lifecycle.
About you
- Strong communication and interpersonal skills
- Confident using integrated platforms and digital tools to manage high-volume enquiries and workflows
- Analytical thinker with a solution focused mindset
- Experience in a contact centre environment/working with KPIs would be highly regarded
About us
We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.
The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos.
We are committed to building a diverse workforce and encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.
To apply
Click the Apply button and complete your application online, submit a statement of suitability demonstrating your skills, knowledge and/or experience relevant to the position and upload your CV.
This position is available as a fixed term appointment or, for eligible employees, as a secondment. This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
Closing Date: 11pm, 14 October 2025
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📌 Customer Service Adviser
🏢 Charles Sturt University
📍 Wagga Wagga