About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Officer.
The successful candidate will be responsible for providing exceptional service to members, casual users, and potential new members. This will involve prospecting, touring, closing, and getting referrals for future sales, as well as promoting the centre's services and programs to customers and accepting customer bookings and enrolments.
This is an exciting opportunity for someone who is passionate about fitness and has excellent communication skills. The ideal candidate will have previous experience in a similar role and hold current First Aid & CPR Certification, Working With Children Check (or equivalent) & National Police Check.
Key Responsibilities:
* Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide a positive experience for all customers.
* Promote Centre Services and Programs: Effectively promote the centre's services and programs to customers and accept customer bookings and enrolments.
* Sales and Prospecting: Identify new business opportunities and effectively communicate with potential clients to achieve sales targets.
* Cash Handling and POS Operations: Apply sound cash handling principles and operate Point of Sale (POS) systems efficiently.
Benefits
This role offers a range of benefits, including:
* Opportunity to Make a Real Difference: As a Member Services Officer, you will have the opportunity to make a real difference in the lives of our members and the wider community.
* Great Career Paths and Development: We offer great career paths and development opportunities for our employees, enabling them to grow and succeed in their careers.
* Free Gym Membership: Enjoy free gym membership and access to our facilities and equipment.
What You Need to Succeed
To be successful in this role, you will need:
* Excellent Communication Skills: Strong communication skills, both verbal and written, are essential for this role.
* Passion for Fitness: A genuine passion for fitness and a desire to help others achieve their health and wellness goals.
* Previous Experience: Previous experience in a similar role or related field is highly advantageous.