CRD Operations/Digi Team - Administrative Officer
Job Description
Administrative Officer
Location: Southport - General Register Office
Hourly rate: £13.85
OFFICE BASED
Working Days/Hours: Monday to Friday: 8am - 4pm
Brook Street in partnership with the HMPO has a fantastic opportunity to join their team as an Admin Officer.
Experience Needed/Desired:
Desirable: Able to meet customer service targets and deadlines;
Able to communicate effectively;
Experience of working as an effective team player;
Able to multi-skill and work flexibly;
Experience of accurately following procedures
Responsibilities:
Inputting, verifying, and retrieving information from both manual and computer-based systems.
Quality assurance of work within the teams including monitoring productivity.
Investigating and following up queries using all information, systems, or work tools available.
Work effectively within a fast-paced multi-tasking team-based environment to achieve team goals/targets.
Providing support to other operational colleagues / areas as required.
Resolving customer problems fairly and effectively, seeking to improve the customer experience through continuous improvement.
Taking responsibility for personal attendance, performance, and development.
Training:
4 weeks training period, fully office-based, with buddying after 4 weeks.
No annual leave permitted during the training period.
Clearance Level:
DBS + CTC (to be applied for upon successful application)
Role-specific Requirements:
You must hold a valid passport and have lived in the UK for more than 5 years. Note that a period of 6 months or more outside the UK in the last 5 years will not be accepted. Security clearance will be processed for successful candidates.
Additional Support and Opportunities:
Brook Street supports the Armed Forces Covenant, guaranteeing interviews for veterans or spouses/partners of military personnel who meet the essential criteria.
As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview to eligible candidates through the Public Sector Resourcing Framework (PSR).
If you identify as a candidate with a disability, or as a veteran or spouse/partner of military personnel, and meet the criteria, please register your interest via the Brook Street website.
In cases of high volume of eligible military candidates, the best candidates will be selected for interviews.
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