Overview
Our client operating in the Insurance Building Sector is expanding and seeks to appoint a Repair Coordinator on a full-time contract. The role will involve liaising with multiple internal and external stakeholders including property owners, insurers and loss adjusters, delivering a high level of customer service. Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathise with customers who have been impacted by events such as fire, storm and floods etc.
Responsibilities
- Be responsible for and the motivation behind the coordination and management of a portfolio of Insurance related home repairs.
- Responsible for answering incoming phone calls, as well as outbound calls as required to fulfil daily tasks.
- Responsible for ongoing communication with numerous stakeholders such as homeowners, Insuranc companies and trades, whilst adhering to both internal and external KPI's.
- Articulate professional written and verbal correspondence to stakeholders and third parties.
- Manage the full end to end administration for building repair claims process
- Coordinate and process the lodgement of incoming claims via client specific portals and/or email
- Achieve daily, weekly, monthly targets.
- Upload documentation to meet internal and external compliance requirements and KPI targets
- Update and maintain internal database (Prime).
- Preparation of Accounts Receivable and Payable including WO’s.
- General errands and ad-hoc duties as required in a busy office.
- Overtime as required.
Requirements
- Excellent written and verbal communication skills.
- Valuable computer skills and the ability to use multiple systems at once.
- High attention to detail and accuracy.
- Ability to work in a fast paced, high-volume office environment.
- Previous experience dealing with trades is an added advantage.
- Initiative and can-do attitude is a must.
An extremely competitive remuneration package including a laptop is available to the right candidate.
To apply
Please submit your resume by clicking the "Apply" button, or alternatively, send your resume directly to Kristian at [emailprotected], detailing your relevant experience and why you are the perfect fit for this role.
We look forward to receiving your application!
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Salary match | Number of applicants | Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Repair Coordinator?
- Do you have customer service experience?
- Do you have experience in administration?
- Have you worked in a call centre before?
- Do you have data entry experience?
- How many years of accounts payable experience do you have?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Repair Coordinator
🏢 GTE
📍 Wangaratta