Reports To: Owner / Area Manager / Operations Manager
Employment Type: Full-Time
Place: Midway Motel and Roadhouse, Richmond QLD 4822
Position Overview:
The Retail Manager is responsible for the efficient and profitable operation of the retail section of the roadhouse, including fuel sales, convenience store operations, customer service, stock control, staff supervision, compliance, and financial performance. This role oversees the day-to-day retail management of the site to ensure efficient operations and high service standards for travelers and local customers.
Key responsibilities include:
* Overseeing daily retail operations across the fuel forecourt, convenience store, and associated retail areas
* Supervising, training, rostering, and supporting staff
* Managing stock levels, ordering supplies, and coordinating deliveries
* Monitoring product pricing, displays, and merchandising standards
* Managing cash handling, point-of-sale operations, reconciliations, and banking
* Handling customer enquiries, complaints, and service issues professionally
* Monitoring sales performance, costs, and margins to support business targets
* Maintaining a clean, safe, and well-presented retail environment
* Ensuring compliance with workplace health and safety requirements and other relevant operational standards
* Liaising with suppliers and service providers as required for smooth business operations
Skills and experience required:
* At least 1-2 years of relevant full-time experience in retail management, service station operations, or convenience store management
* Strong leadership and staff supervision skills
* Experience in stock control, customer service, and sales monitoring
* Sound organisational, problem-solving, and administrative skills
* Good communication skills and a professional attitude
* Ability to work flexible hours, including weekends and public holidays
Personal attributes:
* Reliable and responsible
* Positive, hands-on, and customer-focused
* Strong attention to detail
* Able to work effectively under pressure
* Willing to work in a regional location
Location: Richmond, QLD 4822
Start date: Available for an immediate start
Job Types: Full-time, Permanent
Pay: $77,000.00 – $80,000.00 per year
Work Location: In person