About the role
We are seeking an enthusiastic and experienced Dental Receptionist/Front Desk Coordinator to join our friendly team at our dental practice in scenic town of Tweed valley of Northern NSW (15-20minutes drive from Tweed Heads, NSW). As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our dental practice. This is a full-time /casual position based on-site at our modern, well-equipped clinic.
What you'll be doing
* Warmly greeting and welcoming patients, both in-person and on the phone
* Scheduling and coordinating patient appointments, ensuring efficient workflow
* Collecting and processing payments, handling insurance claims and maintaining accurate financial records
* Maintaining a professional and organised front office environment
* Providing administrative support to the dental team as needed
* Ensuring compliance with all practice policies, procedures and regulations
* Participating in team meetings and contributing to the continuous improvement of the practice
* Occasional chair side assisting supporting the clinical team as required
What we're looking for
* Strong communication and interpersonal skills, with the ability to interact positively with patients and the dental team
* Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
* Proficiency in using dental practice management software and other relevant computer applications
* A friendly, professional and empathetic approach to patient care
* A team player with a positive attitude and a commitment to continuous learning
* Previous experience in a customer service-focused role, preferably in a dental or medical practice setting is desirable
What we offer
Being a family oriented & friendly practice, We are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
* Ongoing professional development and training opportunities
* Competitive hourly rate (based on experience).
* A collaborative and inclusive team culture that values diversity and work-life balance
* Opportunities for career advancement within our growing practice
About us
Our Dental Practice is a modern, patient-focused clinic committed to providing the highest quality of care to our community. Our mission is to improve the oral health and overall wellbeing of our patients through a comprehensive range of dental services, delivered with empathy, innovation and the latest advancements in dental technology. Join our team and be part of our exciting journey
If you are reliable, positive and passionate about providing outstanding patient care, we would love to hear from you.
Please send your resume to