About this role
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We are seeking an experienced service delivery manager to oversee the customer service function, ensuring seamless alignment with departmental and company objectives.
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Key responsibilities:
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* Delivering comprehensive services to enquiring customers
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* Delegating certain customer enquiries to specific teams
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* Managing customer accounts
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* Recording customer interactions and details of actions taken
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* Communicating with internal teams on sales targets
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* Generating sales leads and building sustainable relationships
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* Reporting results
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Requirements:
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* Excellent verbal and written communication skills
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* Ability to maintain calm under pressure
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* Thorough knowledge of the product or service offered
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* Efficiency and organisational skills
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* Administrative skills
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* Computer literacy for typing reports and customer interaction details
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