Technical Support Engineer (Hardware & Software)
Join to apply for the Technical Support Engineer (Hardware & Software) role at Talent Aligned
Base pay range
A$90,******/yr - A$130,******/yr
A fast-growing technology company working with connected devices and advanced monitoring systems is seeking an L2 Technical Support Engineer to join their operations and engineering support team.
This role is ideal for someone who enjoys solving real technical problems across both hardware and software, working with IoT-style devices, and supporting end users and internal teams through structured troubleshooting.
This is a hands-on technical role, working across diagnostics, system behaviour, connectivity, firmware, and device performance.
You'll work closely with engineering and product teams and contribute to continuous improvement across tools, systems, and documentation.
What You'll Be Doing
Troubleshoot a mix of hardware and software issues across connected devices and platforms
Manage tickets and issues from intake through to resolution
Provide clear written and verbal guidance to users experiencing technical issues
Perform diagnostics, log reviews, device testing and configuration checks
Escalate unresolved issues to hardware, software or engineering teams
Conduct occasional field work for device assessments or support
Maintain accurate documentation, manuals and internal knowledge bases
Feed insights and patterns back into engineering for product improvement
Contribute to the development and support of new products and system features
What We're Looking For
Experience in technical support, IT support, field engineering or hardware/software troubleshooting
Strong understanding of electronic hardware, devices, sensors, or similar systems
Ability to communicate technical solutions clearly in writing and verbally
Strong problem-solving mindset and ability to work independently
Good documentation habits and attention to detail
Interest in working with IoT technologies and modern monitoring systems
Background in engineering (mechatronics/electronics) highly desirable but not required
Why This Role is a Great Opportunity
Work with modern connected-device technology used across real-world environments
Opportunity to be part of a company scaling rapidly with new products and technology
Hands-on exposure across hardware, firmware, software, field devices and platform support
Strong pathway to grow into hardware, software, R&D or product development teams
Collaborative team that values input at every level
Career development in a company that encourages learning and experimentation
$90k–$120k + super, depending on experience.
Training provided.
Apply Now
If you enjoy diagnosing and solving technical issues across both hardware and software and want to join a company building innovative connected-device solutions - we'd love to hear from you.
Seniority level
Associate
Employment type
Full-time
Job functions
Customer Service, Engineering, and Information Technology
Industries: Engineering Services and Industrial Machinery Manufacturing
Location
Sydney, New South Wales, Australia
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