Job Title: Customer Service Representative
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Description:
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We are seeking a skilled and experienced customer service professional to join our team at Mackay Airport. As a customer service representative, you will be responsible for providing exceptional service to customers, answering their queries, and resolving any issues that may arise.
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Responsibilities:
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1. Establishing customer car rental needs by actively listening
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2. Reviewing in detail our various add-ons and services to determine what may best suit the customer
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3. Communicating rental procedures and guidelines effectively
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4. Completing rental bookings in a timely, efficient, and accurate manner
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5. Answering customer questions and inquiries
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Benefits:
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6. A competitive hourly rate of $40.05
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7. Loading and commission incentives available
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8. Free staff parking and uniforms provided
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9. Learning and development opportunities available
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10. Training provided
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11. Work-life balance with 3-4 days per week
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12. Employee discounts on car rental across Avis Budget Group
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13. Wellbeing program including life insurance, discounted health insurance, and superannuation options
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14. Access to Perkbox – discounts and offers with hundreds of retailers and brands
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15. Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing
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Requirements:
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16. A full (unrestricted) and valid driver's licence
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17. Availability to work on a rotational roster including evenings, weekends, and public holidays
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18. Previous experience within retail, hospitality, customer service or similar roles
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19. Ability to work in a fast-paced environment while delivering exceptional customer service
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20. Comfortable learning and using various computer systems to accurately input rental information
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About Us:
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We are a team of driven people performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We value each employee whose talent, skills, and personality have helped to establish us as a leading provider of global transportation solutions.
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Join Our Team:
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Your next adventure starts here.
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