As we continue to expand, we’re looking for a passionate people leader to join our leadership team and help strengthen team culture, support performance, and contribute to the next phase of our growth. This is an exciting opportunity to join an established, high-energy environment where you’ll play an important role in supporting both our people and our customers.
The Role
As a Customer Service Team Leader, you’ll be responsible for leading and supporting a team of dedicated Customer Service Representatives. Reporting to the Customer Service Manager, you’ll help drive engagement, build capability, and create an environment where people feel motivated, supported, and accountable.
You’ll work closely with the broader Customer Service leadership team to support day-to-day operations, maintain service standards, and ensure our customers continue to receive exceptional support.
This is a hands-on leadership role where people leadership, team culture, and coaching are just as important as achieving operational results. You’ll play a key role in supporting attendance, engagement, development, and performance within your team.
Key Responsibilities
Culture & Team Leadership:
Foster a positive and collaborative team culture built on accountability, inclusivity, and customer focus. Support an environment where team members feel valued, motivated, and empowered to succeed.
Coaching, Development & Performance:
Provide regular coaching, feedback, and support to customer service agents to help them achieve performance goals and continue developing professionally. Conduct one-on-one sessions, performance conversations, and ongoing development activities.
People Management & Engagement:
Support employee engagement, attendance, and team wellbeing through proactive communication, recognition, and day-to-day leadership. Help create a workplace where people feel supported and encouraged to perform at their best.
Operational Support:
Assist in the day-to-day operations of the Customer Service Centre to ensure KPIs and service levels are achieved. Monitor performance metrics, identify trends, and escalate or address issues where required.
Continuous Improvement:
Identify opportunities to improve processes, customer experience, and team effectiveness. Work collaboratively with leaders and peers to implement practical improvements across the operation.
Career Growth & Support:
Encourage and support team members in achieving their career goals through ongoing coaching, training, and development opportunities.
Who is Prvidr and what do we do?
We are the platform behind some of Australia’s most loved mobile brands. What does that mean? It means we power the technology, logistics and customer service operations for brands such as Coles Mobile, Catch Connect, and many more.
At Prvidr, we live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent.
That means we don’t take shortcuts when it comes to delivering great experiences. We push the limits of what technology and people can do — and we have a lot of fun doing it.
Our Mission
At Prvidr, we believe that there’s freedom in simplicity.
We’re here to uncomplicate the way businesses operate — helping them launch, scale, and keep their customers satisfied.
Our Vision
Our vision? A world where everything is a service, and service is everything. Ambitious? Absolutely. But it’s big dreams that make life exciting.
Our Strategy
Our strategy is simple: create richer subscription experiences through simplicity, innovation, and customer-centricity.
Everything we do, we do with our values in mind
At Prvidr, we walk the talk. We’re passionate about our people, our customers, and their customers. Every interaction should feel simply excellent.
Our values shape every decision, behaviour and action — and we’re proud of the culture they create.
Create Freedom – We simplify life for our clients and their customers.
Own It – We show up, take responsibility and get it done.
Be Bold – We ask the hard questions, challenge the norms, and learn from every experience.
Simply Excellent – We strive for excellence in everything we do.
To work with us means these values are your values too.
What’s in it for you?
* Join an incredible team of passionate people with a supportive, fun culture.
* Be recognised through our employee recognition program, including our annual Club AdvantEdge celebration trip.
* Access thousands of free online training courses through our learning and development portal.
* Comprehensive Employee Assistance Program (EAP) for personal and professional support.
* 10 weeks’ full-pay parental leave for all permanent employees (eligibility criteria apply).
* 2 x half-days paid leave each year to donate blood or plasma.
* Enjoy exclusive discounts on health insurance, gym memberships, novated leasing options and more.
Apply Now!
If you’re a passionate people leader who enjoys coaching teams, building engagement, and supporting operational success, we’d love to hear from you.
Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role.
A National Police Check will be required for successful applicants.
All employees are encouraged to bring their whole selves to work. We welcome and value applications from Aboriginal and/or Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse people and people from the LGBTI+ community, including transgender, gender diverse, and intersex people.
Prvidr is committed to maintaining a diverse and inclusive workforce.