Apply on Kit Job: kitjobau.com/job/39k7wt Join our dynamic Mortgage Lending Support Team, where you will contribute directly to the success of our Newcastle Permanent ‐aligned brand and product suite. As a Mortgage Support Officer, you'll play a vital role in the end‐to‐end lending process, ensuring that every loan application is progressed with accuracy, urgency, and care. In this varied and fast‐paced environment, you will provide comprehensive loan origination support to both our accredited brokers and internal lending personnel—helping manage documentation, validate information, coordinate workflows, and ensure all requirements are met for approval and settlement. Your work will help safeguard compliance, streamline processes, and maintain the high service standards our brokers and customers expect. n Key responsibilities Provide customer‐first support to brokers, including accurate loan status updates and prompt resolution of enquiries.Deliver clear, accurate verbal and written information to Brokers, Broker Assistants, and BDMs.Work with internal teams to resolve lending issues, escalating complex matters as needed.Proactively follow up incomplete or pending applications and resolve issues to progress them efficiently.Manage workflows effectively, including filing, tagging, and assigning emails.Open and maintain home loans eligible for offset products with accuracy.Maintain up‐to‐date knowledge of policies, procedures, and product requirements. What we're looking for Exceptional customer service and communication skills, with clear, confident, and qualified written and verbal digital and computer capability, including advanced Microsoft Office skills (especially Outlook), Apply on Kit Job: kitjobau.com/job/39k7wt Mortgage Support Officer (Maitland) Bendigo Advertiser Maitland### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr