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West Sector: Business Support
Job Summary
- Wollongong Location
- Permanent Position
- Highly Competitive Salary
Job Description
About your new employer
West Recruitment is currently partnering with a large and progressive business who are globally listed and have offices based across NSW. This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next level.
About your new job
Due to continued growth, an opportunity has become available for a professional and experienced Customer Service Provider. Your tasks will include but not be limited to:
1. Answer, respond and process inbound and outbound calls and emails within agreed business objectives and customer service guidelines to maximize customer satisfaction.
2. Maintain a high level of courtesy, empathy, patience and professionalism when serving customers and communicating with all staff, in line with the Code of Conduct.
3. Provide 1st level complaint management assistance, seeking a win-win outcome and escalating where required.
4. Increase customer understanding of the energy market, guiding them to alternate contacts if the matter requires resolution by others (i.e., Retailer).
5. Achieve KPIs as set out in the scorecard and in line with our priorities plan.
6. Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance.
7. Build strong professional relationships with customers, managers, peers and key stakeholders.
About you!
• Previous experience in a high-paced, customer service role within a Contact Centre environment.
• Always display a customer-focused mindset and able to deliver empathetic service regardless of circumstances.
• Able to think outside the square demonstrating an agile approach to work.
• Experience working with multiple systems and resources.
• Manage competing priorities to achieve effective, efficient and productive customer service. This will include managing KPIs, business policies and procedures, quality and productivity.
• Manage change and be adaptable to a changing business environment, including the introduction of new procedures, systems and regulatory policy.
What’s in it for you?
• A Permanent opportunity with a highly regarded corporation.
• A highly competitive salary.
• A great opportunity to develop, learn and grow your skills.
• Play a vital role in the business.
If this opportunity sounds right for you please click the Apply Now button and an experienced consultant may call you to discuss further.
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