Service Team Lead Position Overview Elevate your career in a fast-paced IT environment where innovation meets opportunity. Job Description: We are seeking an experienced Service Team Lead to join our dynamic team. As the engine room of our service desk, you will ensure smooth operations, client satisfaction, and the growth of our Level 1 engineers. Your role will be multifaceted, with responsibilities including mentoring and development, escalation management, process excellence, and client advocacy. Key Responsibilities: * Mentorship & Development: Lead the technical uplift and career progression of Level 1 engineers (onsite/offshore). Ensure daily rhythm management - rostering workload balancing meeting response resolution targets.