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Senior project officer (australia)

myCareer
Posted: 2 October
Offer description

Senior Project Officer x 2Location: Sydney Region / Sydney CityClerk Grade: 9/10Employment Type: Ongoing
The role is hybrid with an expected increase in office presence as per the NSW Premier’s Department Circular and the DCS Flexible Working and Flexible Working Arrangement policies.
This role sits within the Program Delivery team in NSW Telco Authority.
About the teamNSW Telco Authority is the connectivity leader for the NSW Government and is responsible for the Public Safety Network that supports frontline responders. Our Program Delivery team leads a range of infrastructure, telecommunications and technology projects that align with our Operational Communications Strategy and strategic priorities.
About the roleAs a Senior Project Officer in the NSW Telco Authority’s Program Delivery team, you will lead the delivery of infrastructure, IT and telecommunications projects that directly support critical public safety and connectivity outcomes across NSW. Working in a rapid-paced and highly technical environment, you will manage project planning, stakeholder engagement, risk mitigation and budgeting. You’ll also provide guidance to Project Support Officers and ensure your projects contribute to improved public safety and connectivity outcomes across NSW.

What your day-to-day will look like:• Plan and manage projects from initiation through to completion, setting objectives, timelines and clear action steps.• Provide regular updates and maintain strong communication with stakeholders, team members and vendors.• Proactively identify risks and implement solutions to keep projects on track and aligned to scope and schedule.• Coordinate tasks across business units, ensuring effective use of team resources and support for project milestones.• Monitor budgets and performance to ensure delivery meets financial, quality, and strategic expectations. To be successful as a Senior Project Officer in this role, you will demonstrate:

- Strong Leadership in Complex Projects - Demonstrated capability to deliver large and complex infrastructure, telecommunications, or ICT projects to time, cost, scope, and quality requirements, with proven experience in project planning, budgeting, risk management and stakeholder engagement across complex, multi-stakeholder environments.

- Relationship-Building Abilities: Build and maintain strong relationships with customers, stakeholders, and vendors to ensure effective communication, smooth negotiations, and proactive issue resolution, keeping the project aligned with all expectations.

- Exceptional Organisational Skills: Organise and lead working groups and committees to facilitate information exchange and ensure timely project milestones and overall completion.

- Expertise in Documentation and Systems Management: Skilfully prepare and manage project documentation and leverage project management systems to track progress, identify emerging issues and support informed decision-making and comprehensive project evaluation.

- Customer Centricity: Contribute to a team culture of customer centricity, innovation and collaboration to ensure continuous improvement and support a positive customer experience.

Essential Requirements

- Tertiary qualifications in a relevant discipline and/or equivalent experience.

- Desirable Requirements

- Experience in project delivery within the telecommunications sector, particularly in complex, multi-stakeholder environments.

To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 7th of October 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact 02 9494 8351.

For more information, please visit

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📌 Senior Project Officer
🏢 myCareer
📍 Australia

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