Add expected salary to your profile for insightsPhoenix IT has been providing Technical Support and Software Development services for over 30yrs to a range of clients locally and nationally.Our focus for Technical Support is client solution and satisfaction orientated - our clients want and need solutions to their problems - we need to listen to them and provide professional and timely support and functional and efficient solutions that meet and exceed their expectations.We’re looking for a new technician to come onboard in an entry level helpdesk support role. While experience in a similar previous role is ideal, we are also open to someone who is self-motivated and are happy to hit the ground running!Tasks, Skills and ResponsibilitiesThe role will be determined by the successful applicant, however at a minimum it would involve;Help-desk type support (troubleshooting customer issues) – based in our officeOnsite support as requiredUser setups (account creation, administration)Hardware setups (out of box setups, software installs)Handling delegated tasks from your supervisorHandling requests from home users e.g. mobile phone issues, general PC/laptop problemsFirst point of contact for inbound phone calls and ability to triage phone callsOpen minded and keen approach to providing technical support services, somebody who is looking to learn and contributeAbility to effectively communicate with clients and other staffCommon-sense and a focus on identifying the problem and implementing the solutionAbility to operate independentlyEssential Qualifications & ExperienceEligible to work in AustraliaStrong verbal and written communication skills‘Think outside the box’ approach with troubleshooting with the ability to understand problems and provide solutions in a timely mannerAbility to work under pressure and manage your time effectivelyUnderstanding of basic networking components and protocolsAustralian driver’s license and vehicleDesirable Qualifications & ExperienceAt least 1 year in a previous similar roleGeneral networking knowledge (IP networks and hardware)Experience with building custom PCsMobile device setup, troubleshooting and data migrationOur team is close knit and has a family vibe, we love a joke and to enjoy a bit of fun along with getting the work doneWorking in the South West has many advantages - short travel, plenty of amenities, it has everything you need and moreOur management style is professional but relaxed - if you have something to talk about, we listen, if you need something, just askHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have technical support experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Support Technician? Do you have a current Australian driver's licence? Do you own or have regular access to a car?Entry-Level IT Support – Professional Services Team (Perth)Datanet Asia Pacific Pty LtdBurswood, Perth WA13d agoIT Support OfficerCivmec Construction & Engineering1d agoHCL Australia Services Pty LtdPerth WA4d agoWhat can I earn as an IT Support Technician
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