Petcover AU is looking for a Broker Assistant to support the growth of our commercial division across the region. This role is a great opportunity for someone looking to make a measurable impact on business growth in a fast-paced environment.
Responsibilities and Activities
* Assist brokers in preparing insurance quotes and processing new business, renewals and endorsements.
* Manage and organise all policy documentation, compliance records and client correspondence.
* Coordinate with insurers and underwriters to lodge and follow up on insurance claims.
* Maintain accurate and up-to-date records within CRM and broking systems
* Ensure all workflows, documentation, and audit trails align with industry and company standards.
* Monitor compliance-related tasks to ensure adherence to regulatory requirements.
* Support continuous process improvement initiatives to enhance efficiency and service delivery.
* Provide responsive and professional support to both internal teams and clients.
Required Skills
* Strong knowledge of general insurance products, underwriting processes and industry platforms.
* Has solid knowledge of the Steadfast systems
* Familiarity with local compliance standards and broking systems.
* Excellent organisational, time management and multi-tasking abilities.
* High attention to detail in data handling and documentation.
* Proactive communicator with the ability to work independently.
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