Job Description
As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team, you’ll ensure a outstanding experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.
Working schedule: Monday- Friday: 7am to 3pm
To be successful in this role you’ll have:
Customer Focus
- Greet all visitors to facility in a timely, courteous, and professional manner.
- Work with internal teams around the country to deliver a seamless customer experience.
- Provide accurate advice and guidance on customer service requests and incidents.
Concierge
- Take telephone calls to facility from both internal and external customers.
- Assist with coordination of customer and company events and activities at facility.
- Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
- Conduct audits of critical facility stock and replenish levels as required on:
Support
- Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
- Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
- Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group