Supportive Membership Base With A Well Loved Brand
- Busy & Varied Role Within Events Management & Membership Services
- Work closer to home with free car parking
The Wanneroo Business Association (WBA) is an active and welcoming business community of over 450 businesses, offering networking, educational events and business support services to their members across Perth. The associations purpose is to help support the growth & enrichment of the business community by assisting businesses to connect, communicate and collaborate together.
They currently have an exciting opportunity for a friendly, organised and pro-active member services administrator to come on board during a period of further growth within this reputable not-for-profit organisation which is known for its approachability, professional events, networking opportunities, advocacy, adaptability, and engagement with internal & external stakeholders.
The role will be hands on in the delivery of these services and as such you will be required to attend some out of hours events for which time in lieu will be provided. Although full-time availability is preferred we will also consider those looking for part-time opportunities. It's an exciting time to join the team whilst the WBA continues going from strength to strength and a fantastic opportunity to be working with a much loved & well respected brand in the community.
**_Duties Include But Not Limited To:_**
- Provide the Membership & Events Coordinator with professional administrative support
- Diary Management & organising meetings face to face & online
- Marketing & promotion of the services provided by the WBA and its members (newsletters, member promotion, event promo etc)
- Help set up / pack up for events - banners, ticketing, welcoming
- Attendance at events ensuring attendees are comfortable & feel welcomed
- Assist with event delivery - generate reports, reminders, process tickets, obtain photography for social media, manage attendee questions, and post event follow up tasks
- Identify, streamline, & implement new office processes & system improvements
- Providing excellent customer service & showcasing membership benefits to members via face to face & online
- Maintain efficient & accurate record keeping systems as well as keeping the CRM & the website up to date
- Website Management - add member blogs, tips and articles
- Manage inbound enquiries in an efficient, friendly, and professional manner, and direct/resolve the matter appropriately
- Respond to membership enquiries in a timely manner
- On-boarding of new members & membership benefits delivery
- Account management concentrating on membership retention
- General administrative, scheduling, & marketing support utilising MS Suite, Canva, Mailchimp, Loomly, GBP, and social media platforms
- Social media posting & sharing across several platforms (FB, Instagram, LI, GBP)
- Adding events to third party platforms - FB, LI, Eventbrite, GBP
- Being active & timely in responses on the social media pages including managing the internal FB group
- Assist Membership & Events Coordinator in project work including research and compiling information (Eg - Annual membership survey)
- Enter invoice and payment data into Xero
- Manage reception and walk ins
- Check the PO box for incoming post and distribute accordingly
- Management of office space - stock levels, utilities, cleaning, passes, bookings, insurance, maintenance etc
- Ad hoc tasks as required to assist with the smooth running of daily operations
**_Requirements:_**
- 3+ years administrative experience with exposure to events coordination & marketing
- Experience within a member based organisation or nfp well regarded
- Passionate about supporting local business and seeing them thrive
- Relationship focused with the ability to build rapport quickly
- Experience with accounting software highly regarded (Xero preferred)
- Passionate about providing exceptional & timely customer service
- Excellent organisational skills with the ability to prioritize your work
- Tech savvy - MS Suite, CANVA, Mailchimp, Social Media Posting, GBP
- Comfortable with following a Branding guideline and posting, scheduling, sharing on and managing a professional social media presence
- Professionally presented with excellent communication skills - written & verbal
- Have a friendly disposition and be self motivated, adaptable, proactive, and not afraid to learn new skills
- Be able to keep a high level of confidentiality
- Ability to liaise with a diverse range of people & build strong relationships
- Availability for events outside standard working hours of 8am - 4pm
If you've read this far and feel like this sounds like your dream position
**please submit your resume along with a cover letter outlining why you feel this role is the perfect fit**
**for you** via the
**APPLY NOW** button.
Kasia Mieczkowski
Managing Director
Eye For Recruitment Pty Ltd