Staff Australia is proud to partner exclusively with our client, a highly reputable care provider entering a dynamic new phase. With recent upgrades, strengthened surgeon partnerships, and renewed investment, this is the perfect time to join a team that's shaping the future of patient care.
Our client has successfully performed thousands of day-only procedures across:
* Ophthalmology
* Oral & Maxillofacial Surgery
The Role
We are seeking a professional and friendly Medical Receptionist to be the welcoming face of our client's day surgery. This role is crucial in ensuring a smooth patient experience and efficient administrative operations.
Your key responsibilities will include:
* Patient Liaison: Greet patients and visitors warmly, ensuring a positive first impression
* Appointment Management: Schedule procedures and consultations, confirm bookings, and manage cancellations
* Pre-Admission Coordination: Collect and verify patient details, consent forms, and health fund information
* Billing & Claims: Process payments, manage health fund claims, and issue receipts accurately
* Clinical Support: Assist with theatre lists, coordinate patient flow, and communicate with nursing staff
* Compliance & Records: Maintain accurate patient records in line with privacy and regulatory standards
* General Administration: Answer phones, respond to email enquiries, and manage reception area presentation
About You
You are someone who brings professionalism, empathy, and efficiency to every interaction, with:
* Previous experience in medical reception or healthcare administration - desirable
* Experience using Genie software and or Gen2 - desirable
* Strong organisational and multitasking skills - essential
* Excellent communication and customer service abilities - essential
* Familiarity with medical software and billing processes - desirable
* A genuine passion for patient care and service excellence - essential
Why Join Our Client?
* An amazing working culture
* Free lunches everyday
* Above-award pay
* True work-life balance - Monday to Friday, no weekends, no nights
* Free onsite parking
* A supportive, team-focused environment
* Opportunities for growth as the surgery expands and modernises
* The chance to make a meaningful impact in a modern, evolving healthcare setting
How to Apply
Please follow the prompts to apply. Please note that applicants without administration or receptionist experience will not be considered for the role, as requested by our client.
This is the perfect time to join our client's established day surgery and build a rewarding career in a supportive, modern, and evolving environment.
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