Digital Workplace Specialist – Dynamics 365
The Digital Workplace Specialist – Dynamics 365 works in the Digital Workplace Applications team, and has specialist knowledge in applying Microsoft technologies to assist people in the Bureau to get their work done. This role has a particular focus on Dynamics 365 and the Power Platform, including but not limited to the Dynamics CRM. The incumbent will need to support end‐users, triage and resolve incidents and requests, and lodge and execute change requests. The incumbent will also contribute to or lead small‐scale projects to improve services provided to Bureau people.
To be successful in this role you will:
* Bring significant hands‐on experience in supporting the Dynamics 365 CRM capability, as well as one or more of Microsoft 365, Purview and the Power Platform.
* Have a sound understanding of Microsoft's preferred practices for their platforms and be able to apply those practices to the Bureau's platforms.
* Have a sound understanding of cybersecurity needs and experience working with security teams to protect relevant platforms.
* Have excellent verbal and written communication skills, including demonstrated ability to work closely with colleagues in a distributed team.
Key duties of the position include:
* Providing specialist advice and technical support for Dynamics 365 CRM, Microsoft 365 (SharePoint, Teams, Exchange Online, Lists) and the Power Platform (Power Apps, Power Automate, Power Portals, Power Pages, Microsoft Copilot).
* Triaging and resolving incidents and requests made by Bureau users, logging and resolving change requests, and assisting with problem investigation across the above toolset.
* Advising on and developing solutions using the Power Platform to support the Bureau's needs, including automation of manual processes, integrations with other systems, and creation of dashboards and reporting.
* Developing, testing and implementing CRM solutions, including maintenance and enhancement activities, and liaising with business owners to ensure requirements are met.
* Configuring and maintaining secure, user‐friendly Power Portals and Power Pages integrated with Dynamics 365 to support customer interactions.
* Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors.
Eligibility
A degree or diploma from an Australian educational institution, or an equivalent overseas qualification, which is appropriate to the duties; or other comparable qualifications, which are appropriate to the duties.
Applicants must comply with the Equal Opportunity Employer statement: The Bureau of Meteorology is an equal opportunity employer and receives applications from all qualified candidates.
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