The Administrative Officer plays a key role within the Governance unit, reporting directly to the Senior Governance Support Officer. This dynamic position provides essential administrative and customer service support, ensuring smooth operations across a variety of processes and systems.
Success in this role requires a sharp eye for detail, exceptional time management, and the ability to adapt to changing priorities, all while ensuring the timely and productive delivery of services that support the work of the Governance team.
You will contribute to a collaborative and supportive team culture, proactively sharing knowledge and assisting colleagues to help meet goals and deadlines. Flexibility is key, as you may be called upon to assist different teams within the Governance unit, depending on the needs at the time.
**About the role**:
- Respond to staff and public inquiries courteously, resolving or directing them appropriately.
- Assist the Senior Governance Support Officer with tasks such as correspondence registration, meeting preparation, and administrative duties.
- Support the Insurance Claims Officer and Records Management team as needed, including document registration and claims processing.
- Contribute to the development, review, and improvement of administrative procedures and ensure compliance with relevant legislation.
- Maintain and process records in Council’s electronic content management system, including managing agendas, minutes, and reports for committees.
**What's on offer**:
- a base salary ranging from $60,315 per annum with competency-based increments up to $69,105 per annum, plus 11.5% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **We are seeking**:
- Proven knowledge and experience in an administrative role, including proficiency in electronic record management and information systems.
- Excellent written and oral communication abilities, with a focus on delivering outstanding customer service and support.
- Ability to prioritise tasks, manage workloads efficiently, and adjust work plans to meet changing priorities.
- Capacity to contribute effectively within a team, sharing knowledge and providing support during peak workload periods.
**About us**:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
**Where it's located**:
This position is based in Murwillumbah and can be directed to work from any Council work site.
**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.
**How To Apply**:
- Have your Resume document ready to go.
**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:
- Please describe your experience working in an administrative environment, including using electronic record management and information systems.
- How do you ensure your communication stands out when delivering excellent customer service, both in writing and verbally?
- When priorities shift unexpectedly, how do you stay on top of things and ensure deadlines are still met?
- Provide an example when you worked with a team to tackle a challenging workload—how did you contribute to the group’s success?
- How comfortable are you with Microsoft 365, and how quickly do you pick up new tools and software to improve your work?
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