The Star Care Group is hiring a Full time Service Administrator role in Rivervale, WA. Apply now to be part of our team. Job summary: Looking for candidates available to work: Monday: Morning, Afternoon Tuesday: Afternoon, Morning Wednesday: Morning, Afternoon Thursday: Afternoon, Morning Friday: Morning, Afternoon 1 year of relevant work experience required for this role Expected salary: $63,000 - $65,000 per year About the Role – Service Administrator The Star Care Group, one of Western Australia's leading providers of community and in-home disability support, is currently seeking an experienced Service Administrator to join our dynamic and diverse team. This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a Service Administrator at The Star Care Group, you will build strong working relationships with both clients and staff. You will serve as a key liaison, engaging through phone and face-to-face interactions to support client onboarding and ongoing support matters. You will work closely alongside the Services Manager, Intake Manager, and Client Care Coordinator to ensure a seamless and supportive experience for all participants. We are looking for someone who is energetic, solutions-focused, data-driven, well-organised, detail-oriented, and can work in a team environment. Key responsibilities of this role include: Collect and review and prepare necessary documentation and information for client registration. Serve as the primary point of contact for clients during the intake process. Confidently manage the onboarding process for new clients and address onboarding inquiries independently in the absence of onboarding officer. Communicate effectively with clients to gather necessary information and address any inquiries. Responding promptly to emails and managing correspondence. Actively participate in networking events to build professional relationships, exchange information on services provided. Ensure compliance with relevant regulations and company policies. Conduct internal audits and maintain compliance. Conduct house inspections to ensure clients maintain hygiene, uphold accommodation standards. Prepare property inspection report and report if any issues to management. Monitoring and reporting on the progress of clients and refer clients to relevant departments that can provide additional help. Work closely and communicate information with other departments, such as the intake team, rostering team, Service Manager, and Managing Director to ensure a seamless client experience. Perform additional duties as instructed by the Services Manager or Managing Director to support team objectives. Adhere to confidentiality and privacy policies when handling sensitive client information. Address and resolve issues or concerns raised by clients during the intake process. Escalate complex issues to the Services Manager. Maintain accurate and up-to-date client documents and records. Filing, managing documents, and performing other administrative tasks. Document any issues or challenges encountered during the intake process and provide recommendations for improvement. In case of any incidents, complete incident reports and update the incident register accordingly. Input client information into databases or customer relationship management (CRM) systems. Stay informed about industry regulations and best practices related to client intake. Conduct evacuation drill for both employees and clients. Prepare Support Plan Progress Reports. Update ongoing changes in the Support Plan of support workers. Attend meetings related to client intake, support plans, or other relevant topics. Document key points and action items from meetings for reference and follow-up. Other duties as required from time to time. Essential Selection Criteria Bachelor’s or Master’s degree in Social Work or relevant industry. Full membership with the Australian Association of Social Workers (AASW) would be advantageous. Current NDIS Worker Screening Check. Australian Citizen or Full rights to work and live in Australia. Knowledge on SAT and ACAT processes (desirable) Current (or ability to obtain) National Police Check. COVID-19 vaccination. Skills and Attributes Strong interpersonal and communication skills. Ability to manage and prioritise multiple tasks. High attention to detail and documentation accuracy. Problem-solving and critical thinking abilities. Experience working with diverse populations, particularly in disability and aged care. Ability to work independently and collaboratively in a team environment. Strong technical skills and proficiency with Microsoft Office products and data management systems. A proactive approach to the safety and wellbeing of yourself and participants. Understanding of professional boundaries, privacy, and confidentiality issues. Experience working with Mental Health would be advantageous. Applications from individuals residing outside Western Australia will not be considered, as this role requires the candidate to work on-site. What We Offer: Ongoing opportunities for career development and training 11.5% Superannuation contribution A great work-life balance Employee discounts with leading brands, including Woolworths, Myer, JB Hi-Fi, IKEA, Uber, Sephora, Rebel, Priceline, The Iconic, Hoyts, Harvey Norman, Flight Centre, Big W, and more. Full-time work Monday to Friday in our Cloverdale Office Salary Sacrificing Options Applying: If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume. Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen if requested. Please submit your resume and a cover letter detailing your relevant experience and qualifications to thestarcare.com.au Applications closes soon.