In this Customer Service role, you will provide exceptional support to our clients within the healthcare industry, leveraging your technical proficiency, healthcare knowledge, and excellent communication skills.
Job Summary
This is a dynamic opportunity to join a fast-paced team and contribute to the delivery of outstanding customer service. As a Customer Service Representative, you will be responsible for handling customer interactions, resolving issues, and streamlining processes.
Responsibilities
1. Process orders accurately, ensuring timely communication with customers regarding order status, back orders, and product issues.
2. Respond promptly to customer inquiries, quotations, returns, and complaints, maintaining professionalism and empathy.
3. Liaise with logistics providers, warehouses, and third-party couriers to ensure smooth operations.
4. Utilise EDI portals and systems to manage customer data and order workflows.
5. Assist with scheduling telehealth consults, handling inbound calls, and managing customer accounts.
6. Contribute to process improvements and maintain compliance with company policies and procedures.
Requirements
1. A proactive problem solver with a team-oriented mindset and attention to detail.
2. Strong organisational and communication skills, with the ability to manage multiple priorities.
3. Proven experience in customer service within the healthcare sector.
4. Familiarity with order processing, export documentation, and healthcare-related terminology.
Benefits
1. Be part of a values-driven team that prioritises wellness, diversity, and professional growth.
2. Opportunity to make a meaningful impact in a healthcare focused environment.
3. A collaborative workplace with access to development programs and career advancement opportunities.