Job Role
We are seeking a highly skilled and customer-focused individual to join our technical team as a Field Service Technician. The successful candidate will play a vital role in delivering exceptional service support and technical expertise across various customer sites.
This is an exciting opportunity for someone who is technically proficient, has excellent problem-solving skills, and can work effectively in a fast-paced environment.
About the Job
* This role involves providing on-site technical support and maintenance services to customers, including installation, troubleshooting, repair, and maintenance of electronic gaming machines.
* You will be responsible for performing scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics at customer sites.
* Additionally, you will assist with equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites.
* Your role will also involve investigating and resolving problems, including complex system faults, and performing repair work as required.
* You will be expected to respond to service calls promptly and meet customer expectations and SLA requirements.
* Furthermore, you will collaborate efficiently with venue staff and maintain a high level of customer satisfaction.
Responsibilities
* Accurately collect and report all activities using field service management tools.
* Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
* Record all part usage and ensure returns are completed as per compliance standards.
* Assist with internal service reporting and respond to departmental requests when required.
* Understand and align with Company policies, procedures, and regulations, including health, safety, and welfare of all employees, visitors, and contractors.
* Follow accident/incident/near miss processes and conduct investigations as required.
* Ensure all activities meet legislative/regulatory compliance requirements.
Requirements
* Valid driver's licence.
* Ability to acquire and maintain relevant state/territory gaming licences (support provided).
* Excellent problem-solving, troubleshooting, and fault-finding capabilities.
* Strong interpersonal skills and customer service demeanor.
* Self-motivated and able to work independently across multiple customer sites.
* Good time management and task prioritization skills.
* Proficient in using mobile devices and field service applications for reporting.
* Flexibility to work weekends and public holidays as needed.
Preferred
* Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
* Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
* Previous exposure to WHS systems, compliance environments, or regulated industries.
Working Conditions
* Able to lift/move up to 25kg safely using manual handling techniques and tools.
* Able to step up onto a safety step and work in variable physical environments.
* Comfortable standing for extended periods and during most of the workday.
* Able to bend, squat, and work at ground level if required.
* Able to move arms above head and work at shoulder height if required.
About Us
We are a world leader in gaming content and technology, delivering great performance for B2B customers and customers who enjoy our casino and mobile games. We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we value diversity and opportunity for all employees.