Customer Service Specialist
As a valued team member, you will be the initial point of contact for all visitors and inbound callers. Your exceptional customer service skills will manage bookings, sales, and support requests while coordinating workflow with technicians to ensure timely repair turnaround.
Key Responsibilities
* Deliver professional front-counter and phone customer service, managing bookings, sales, and general inquiries.
* Coordinate technician workflow and repair turnaround, ensuring efficient scheduling and service delivery.
* Maintain accurate documentation including serial numbers, parts usage, service sheets, and warranty/invoicing records.
* Prepare quotations, invoices, and assist the accounting team with credit, collections, and financial documentation.
* Manage stock transfers, customer collections/returns, and contribute to spare parts inventory replenishment.
* Communicate proactively with customers and internal teams regarding job progress, product issues, and service updates.
* Identify opportunities to improve service processes, customer experience, and operational efficiency.
* Ensure compliance with all health and safety policies while reporting hazards, incidents, and workflow improvements.