Are you a people-person with top-notch organisational skills and a passion for delivering outstanding care?
SMS Healthcare is seeking a Medical Receptionist (Patient Services Coordinator) to join our LASERSIGHT Brisbane team. Immediate start available
Roster:
* Tuesday: 8:00am – 4:00pm
* Wednesday: 9:00am – 5:30pm
* Friday: 8:00am – 4:30pm
* Saturday: 8:00am – 11:00am
As the welcoming face of our clinic, you'll play a key role in supporting patients through their eye care journey while keeping everything behind the scenes running smoothly. No two days are the same—bring your energy and enthusiasm to a fast-paced and rewarding role.
About Us
LASERSIGHT Brisbane is part of SMS Healthcare, a progressive, patient-focused network of day hospitals, specialist practices, and allied health clinics across Australia. At SMS, our people are the heart of our success. We believe in helping our teams grow, offering support, training, and opportunities to reach their full potential.
About the Role
This is a varied and hands-on role where you'll manage patient interactions, coordinate bookings, and ensure smooth clinic operations. You'll work closely with our doctors and practice manager to deliver exceptional service and maintain accurate records.
Key Responsibilities
* Be the first point of contact for patients—in person, over the phone, and via email
* Manage bookings, appointments, and payments using our patient management system
* Schedule consultations, assessments, and surgical appointments
* Conduct initial refractive screening questions to determine suitability
* Handle rescheduling, cancellations, and follow-up reminders
* Maintain strong relationships with referral networks
* Coordinate theatre lists and surgical bookings for our doctors
* Maintain accurate patient records and handle general enquiries
* Assist with monthly reporting and ad hoc administrative tasks
* Keep the reception area professional and welcoming
About You
* Minimum 3 years' experience in medical administration/reception
* Background in optical or ophthalmology (highly regarded)
* Confident with EMR systems and scheduling tools—experience with Genie or Xestro a big plus
* Understanding of Medicare, private health funds, and third-party billing
* Warm, clear communicator with excellent written and verbal skills
* Strong organisational skills and attention to detail
* Ability to prioritise and stay calm in a fast-paced setting
* Team player who can also work independently
Why Join Us?
* Variety and exposure working across other locations
* Ongoing training and career development opportunities across a diverse healthcare network
* Birthday leave—because your special day deserves a break
* Competitive hourly rate
* Supportive, friendly team culture where your contributions matter
Ready to make an impact?
If this sounds like the right opportunity for you, APPLY NOW We look forward to discussing your career objectives with you.