The Health Cove, an established 5 star google reviewed allied health practice with 18 years of service in northern NSW. We have two lovely beachside locations of Brunswick Heads and Cabarita Beach.
**Job Title: Practice Manager**
**Purpose**:To lead an exceptional team of allied health practitioners and receptionists to provide gold standard healthcare to our patients and community.
**Reports To**:Managing Directors
**Responsibilities**:
- ** Planning**:
- Provide regular reports on business performance in relation to goals.
- Work with executive management to develop and implement strategies for achievement of organisational goals.
- ** Human Resources**:
- Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.
- Leadership and management including team building, delegation of tasks and conflict resolution.
- Provide assistance with payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
- ** Systems**:
- Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
- Work closely with other management and team leaders in relation to bookings, reception, phone hub, and contacting to optimise workflows.
- ** Finances**:
- Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements.
- ** Equipment and Software**:
- Maintain computer hardware and software in conjunction with suppliers.
- Schedule maintenance and upgrades of equipment.
- Work with IT contract provider to trouble-shoot day to-day operations
- ** Compliance**:
- Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial and employment law, OHS requirements, privacy obligations and taxation responsibilities.
- Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
- Ensure practice complies with all contractual obligations.
- ** Marketing**:
- Identify opportunities for growth, working with executive management to execute marketing plans.
- ** Networking**:
- General practitioners, Support co ordinators and other areas of networking are crucial
**Background, Qualifications and Experience**
**Essential**
- Organisational allied health &/or medical business experience
- Advanced computer literacy
- Excellent communication skills
**Desirable**
- Knowledge of Cliniko software
- Accredited training in business or medical practice management Extensive experience in dealing with difficult patients, Medicare, private health funds, rebooking strategies.
**Expected behaviours and personal attributes**
- Demonstrated patient-centric approach in service provision
- Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information.
- Ability to work cooperatively and independently
- Ability to prioritise and organise, with attention to detail.
- Demonstrated commitment to ongoing learning